Security, privacy & legal
Important information
You are required to read this important information regarding the terms of use of this site carefully before you proceed any further with access to the site.
1. General
1.1 The information on this website is relevant for UK residents only. It is provided for information purposes only and none of the information on this website constitutes an offer to contract.
2. Regulatory Information
2.1 AXA Sun Life plc is the provider of the Lifetime Care range of plans. AXA Sun Life plc is authorised and regulated by the Financial Services Authority for investment business.
3. Availability
3.1 AXA Sun Life plc will endeavour to ensure that this site is accessible for 24 hours a day. However, AXA Sun Life plc will not be liable if, for any reason, the site is unavailable at any time or for any period.
3.2 AXA Sun Life plc will have the right to suspend access to this site temporarily or permanently and without notice.
3.3 AXA Sun Life plc will not be liable for loss or damages arising in contract, tort or otherwise if the site becomes unavailable or is suspended for any reason.
4. Liability
4.1 Information contained on this site is provided for information purposes only and AXA Sun Life plc uses reasonable endeavours to ensure that it is accurate at the date of publication. However, because of the nature of the internet, there may be circumstances in which errors or omissions in the information may occur which are beyond the reasonable control of AXA Sun Life plc. For example, unauthorised access by a third party. Consequently AXA Sun Life plc will not be liable for loss or damages arising, in contract, tort or otherwise, directly or indirectly from the use of or reliance upon any information contained on the site, unless the accuracy of the information has been checked with AXA Sun Life plc before reliance is placed upon it.
4.2 AXA Sun Life plc accepts no responsibility for the content of any other site to which a hypertext link to or from this site exists.
4.3 AXA Sun Life plc cannot warrant that this site is free of viruses or technical defects of any description and will not be responsible for any technical problems arising from the use of this site.
5. Copyright Licence
5.1 The copyright and any other rights in all material available on this site are owned by or licensed to AXA Sun Life plc.
5.2 You are only permitted to download or print the information available on this site for personal use (or if you are an IFA, for the legitimate professional use for which the information is intended) unless you receive written consent from AXA Sun Life plc to download or print the information for other purposes. In this case the downloading or printing of that information will be subject to the conditions contained in that written consent.
5.3 You are not permitted to reproduce, store or transmit any information available on this site in whole or in part for any reason unless you receive written consent from AXA Sun Life plc to do so. In this case your activity will be subject to the conditions contained in that written consent.
6. Applicable Law
6.1 This website is established by AXA Sun Life plc in England. English Law shall govern its use at all times and in the event of a dispute, the relevant parties shall irrevocably submit to the exclusive jurisdiction of the English Courts.
7. Data Protection and Privacy Statement
7.1 All personal information you supply to Lifetime Care plc will be treated in accordance with the Data Protection Act 1998 as amended from time to time.
7.2 When you supply personal data via this website, you will be told what that data will be used for at that point. You may edit the information supplied at any time and have the information you supply deleted. You will be responsible for the update of your information if it changes.
7.3 Lifetime Care plc will do its best to protect any information you input into this website. However, the Internet is not necessarily a secure system and your privacy cannot be guaranteed. If you are in any doubt, do not input any data.
8. Cookies
8.1 This website may write small files to your computer called "cookies", which we may use for the following reasons:
- To ensure you are properly logged in where this is necessary to use the site
- To track your progress through the site so we can make improvements to the service we offer you
- To remember any preferences which the site may allow you to set
8.2 The cookies we store on your computer do not contain any personally identifiable information.
8.3 You do not have to accept cookies and you can disable them or change the way your computer handles them by adjusting your settings. See your computer's "help" function for more information. If you choose not to accept cookies, you may experience problems using areas of this website that require you to log on.
9. Acceptance of These Terms
9.1 By accessing any part of this site, you shall be deemed to have accepted these terms in full.
Please note that long term care insurance products cannot be purchased through this site. Lifetime Care Products are only available via financial advisers.
The address for written communication is AXA, PO Box 1810, Bristol BS99 5SN.
AXA Sun Life plc is the provider of the Lifetime Care range of plans. Head Office: PO Box 1810, Bristol BS99 5SN. Tel 0845 30 30 430. Facsimile 0117 989 0202. Minicom 0845 603 0803. Website www.lifetimecare.co.uk AXA is a worldwide insurance group. In the UK one of the companies is AXA Sun Life plc. Authorised and regulated by the Financial Services Authority. (www.fsa.gov.uk/register). AXA Sun Life plc is a company limited by shares, registered in England No 3291349. Registered office: 5, Old Broad Street, London EC2N 1AD. As part of our commitment to quality service, telephone calls may be recorded
The information contained within this website is intended for UK residents only.